Video ethnography for quality improvement in health care

In this month’s issue of Health Affairs, Esther B. Neuwirth, Jim Bellows, Ana H. Jackson, and Patricia M. Price describe how Kaiser Permanente uses “video to capture interviews with—and observations of—patients and caregivers, identify patient-centered improvement opportunities, and communicate them effectively to clinical and administrative leaders and front-line staff.”

How Kaiser Permanente Uses Video Ethnography Of Patients For Quality Improvement, Such As In Shaping Better Care Transitions

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